Introduction
At Sozo Care Solutions, we are committed to protecting the privacy and security of your personal health information (PHI). This Privacy Policy outlines how we collect, use, disclose, and safeguard your PHI following the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
We may collect the following types of PHI:
- Personal Information: Name, date of birth, address, phone number, email address
- Health Information: Medical history, diagnoses, treatment plans, medication information, insurance information
- Financial Information: Payment information, billing records
How We Use Your Information
We use your PHI for the following purposes:
- Providing Healthcare Services: To diagnose, treat, and manage your health conditions
- Billing and Insurance: To process claims and receive payment for services
- Healthcare Operations: To improve the quality of care, conduct research, and comply with legal requirements
- Public Health Activities: To report certain diseases or injuries to public health authorities
Disclosure of Your Information
We may disclose your PHI to:
- Healthcare Providers: When necessary to coordinate your care
- Health Plans: To process claims and receive payment for services
- Public Health Authorities: As required by law
- Law Enforcement: In response to a valid legal request
- Business Associates: To perform functions on our behalf, under a written agreement that ensures the confidentiality of your information
Your Rights
You have the following rights regarding your PHI:
- Access: You have the right to review and obtain a copy of your PHI.
- Amendment: You have the right to request corrections to your PHI.
- Accounting of Disclosures: You have the right to request an accounting of certain disclosures of your PHI.
- Restriction: You have the right to request restrictions on certain uses and disclosures of your PHI.
- Notice of Privacy Practices: You have the right to receive a copy of this Notice of Privacy Practices.
- Confidentiality: We will take reasonable steps to protect the confidentiality of your PHI.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, disclosure, alteration, or destruction.
Contact Us
If you have any questions or concerns about this Privacy Policy or your PHI, don’t hesitate to get in touch with our Privacy Officer at [email protected]
We respect your privacy. As per your consent, your phone number or e-mail will be used exclusively to send you messages you have opted to receive. We do not sell or share your personal information with any third parties. You can opt out of receiving these messages at any time by replying with “STOP” to any of our SMS communications.